Frequently Asked Question

About Card Data Security

What is PCI Compliance?

Visa, MasterCard, American Express and Discover have joined forces to establish standards for handling and storing credit card data that are intended to prevent the theft of credit card data. They have identified twelve components to ensuring the security of credit card data and published them in a document known as the Payment Card Industry Data Security Standard.
POS Systems that handle and store credit card data in a manner consistent with these 12 standards are deemed to be “PCI Compliant”. A key element of PCI Compliance in a POS System relates to the handling of personal and account information stored on the magnetic stripe on the back of a credit card. Storage of “full track data” is strictly prohibited and whatever truncated data is stored must be protected in very complex and specific ways.

Who is liable for a card data security breach?

All merchants that accept Visa or MasterCard sign a credit card processing contract which holds them responsible for handling credit card data in a secure fash- ion and makes the merchant responsible for damages if credit card data is stolen. In other words, the credit card processing contract holds merchants responsible for any breaches in security. Fines are levied in proportion to the number of card numbers that are lost and whether or not the merchant was storing full track data. Fines in excess of $100,000 have already been levied even for the loss of a modest number of cards.

How can a data security breach be prevented?

First and foremost, merchants must upgrade to a PCI Compliant POS System. They must also delete previously recorded credit card data from existing electronic files and backups. And finally, they must enhance the overall security of their computers and network. Internet connected sites should have a firewall protecting them from unsolicited external connections. Remote access passwords should be complex and not shared amongst sites.

How do I obtain the latest versions of the software that I have licensed?

As long as your installed location has valid technical support coverage, our latest software minor upgrades are available for download via our secured software d For more details, please contact our sales or support group anytime

What are the hours of operation for your technical support call center?

Our technical support call center is located here in California and we are open 24/7.
We are ready to provide any services relating to our software products. (Call Center may be closed on select holidays observed by the company)

What I can expect from tech support response?

***Urgent: We’ll try to answer your call with a live person. If you leave a message and state that the issue is urgent, we’ll treat it that way.
If we’re helping customers with urgent problems, we’ll call you back as soon as humanly possible. If you email your request, we’ll likely get back to you via email as well.
***Important: We’ll try to answer your call with a live person.