Recovery path
Follow the sequence.
- 01
Confirm the selected store
Verify the signed-in organization, store and terminal before investigating data differences.
- 02
Test network access
Confirm the device can reach the approved application and that the store network is not blocking it.
- 03
Test printing separately
Check printer power, paper, connection and selected printer using a controlled test receipt.
- 04
Preserve unfinished work
Do not clear application storage while orders or unsynchronized activity may still be pending.
- 05
Contact support
Provide device, store, time, connection type and the safe visible error without sending credentials.
Completion check
You are ready when:
The problem is isolated to identity, application, network or printer with unfinished work preserved.