Recovery path
Follow the sequence.
- 01
Confirm contract revision
Verify the site is configured for the same specification revision currently enforced by the mall.
- 02
Confirm source closing state
Check that the relevant POS transaction or end-of-day process completed before expecting output.
- 03
Inspect without editing
Compare the generated filename, size and required record presence; preserve the original rejected file.
- 04
Check the destination
Verify folder, mapped drive, FTP or scheduler availability and inspect any retry queue.
- 05
Escalate with artifacts
Provide the mall, date, terminal, unedited sample, specification revision and exact rejection text.
Completion check
You are ready when:
The failure is isolated to generation, validation, naming, schedule or delivery.