Recovery path
Follow the sequence.
- 01
Check location health
Confirm whether the source location is connected and when it last completed a successful update.
- 02
Check date and mapping
Verify business date, timezone, terminal and product mappings before comparing totals.
- 03
Compare one source record
Use a known transaction or stock item to determine where the data path diverges.
- 04
Avoid duplicate repair
Do not reconnect or recreate the location until support has ruled out a delayed job or mapping issue.
- 05
Escalate precisely
Provide organization, location, date, source record and expected versus visible result.
Completion check
You are ready when:
Support can identify the failing source or mapping without creating duplicate locations or records.