Recovery path
Follow the sequence.
- 01
Identify the boundary
Determine whether the issue affects one terminal, one printer, the local server or the entire store network.
- 02
Check local service health
Confirm the Windows host and Store Server are running before restarting terminals or changing application settings.
- 03
Check the physical path
Inspect power, paper, cables, Wi-Fi/LAN and the selected printer or terminal address.
- 04
Retry one controlled test
Use a small test order or report and record what succeeds and where the flow stops.
- 05
Escalate with evidence
Send the store, station, time, affected workflow and safe screenshot to Posbang Support. Never send database passwords or payment-card data.
Completion check
You are ready when:
The affected boundary is known and support has enough evidence to reproduce or route the issue.