Recovery path
Follow the sequence.
- 01
Check the public screen
Confirm the device is on the approved address and assigned to the intended store.
- 02
Check menu publication
Verify that the active menu version includes the expected item, price and availability.
- 03
Check the created order
Determine whether an order ID exists before asking the guest to try again.
- 04
Check downstream routing
If the order exists, check payment state, POS queue and kitchen destination separately.
- 05
Escalate with the reference
Provide store, device, time and order reference without including payment-card details.
Completion check
You are ready when:
The order is located or safely confirmed absent before another payment or submission is attempted.